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Tuesday, January 12, 2016

What did I get myself into?

For years, 20 to be exact, I was in the landscape industry.  I started out gardening with a friend I met at college in San Luis Obispo, CA whenever he needed help.  We cut lawns, trimmed bushes, pulled weeds, all the normal gardening stuff.  At some point, he decided he wanted to sell his business which had around 40 houses plus some side jobs here and there.  I borrowed $3000 from my grandparents, bought the business, and worked my butt off to grow it to around 80 houses.



For some reason I got the bright idea to sell it and move from the awesome California Central Coast and move back home to Southern California where there is 20 times as many people, hotter than hell in the summertime, and 45 miles from the beach.  In SLO, I surfed almost everyday at places like Morro Bay, Hazard Canyon, and Shell Beach.  I loved the life I had and I still question why I moved, but it seemed like a good idea at the time.  I started another landscape business in Santa Clarita, CA, where I grew up.  Again, I worked 15 hour days and managed up to 14 employees from Castaic to Beverly Hills.  It was fun, but after 20 years in the landscape business, I was burnt out.

I was an avid fresh and saltwater fisherman and got the idea to start a tackle shop and Santa Clarita didn't have one.  We have famous Castaic Lake where some monster fish are known to hang out along with some lesser known lakes like Piru and Pyramid.  The ocean wasn't far and San Diego, the offshore capital of the west coast, was only 2 hours away.  The Sierra Nevada mountains are 5 hours away and has some of the best high mountain trout fishing you could ask for.  It was a no brainer that with over 200,000 people in Santa Clarita that a tackle shop should do well.

Starting a business is always risky and a tackle shop had never lasted in this valley for more than a few years.  I was confident that it would work, but you just never know.  What did I know about the tackle business?  I knew how to fish but that doesn't mean I can run a successful tackle shop.  I figured no risk, no reward and I hit the ground running.

I spent hours learning knots that I had never done before, learned how to use the line machine, researched how to run a retail store, read up on the newest techniques, picked the brains of every person in the industry that was willing to help me.  Some were very helpful and others could care less.  Few thought it would work and fewer were even willing to help me.  I'm still very grateful for the ones who did even though the chips were stacked against me.



One of many hurdles was opening up new accounts with vendors.  You see, I had been going to a shop not too far from Santa Clarita for years.  I had discussed opening a shop in Santa Clarita with the owner several times and he seemed to be positive in thinking it would work.  He seemed genuinely interested in my success which relieved some of my angst about opening the shop.  When I started getting serious about it and began opening accounts with vendors, the gloves came off.

I understand now why he was upset, there was a chance I could take business away from him.  He was so established and had a significant inventory, I'm not sure how much influence I would have over his business considering the distance between us.  That didn't matter much though, he was not happy about it.

The shop that I had loved so much started calling multiple vendors telling them not to sell to me.  A big big vendor, one that I absolutely needed, met with me and told me "We can't sell to you."  When I asked why, he said I have to be 45 miles from the nearest shop.  45 miles!!!!  I couldn't believe what he was telling me. There are shops closer than that all over Southern California.  I was at a loss and didn't know what to do.  I wasn't sleeping at night, I no longer had the landscape business to fall back on, and I had already invested a significant amount of money into my dream of owning a shop.  I started calling people higher up in the company and again I was told "we can't sell to you."  Not having this vendor would be like a tire shop not being able to sell tires, I needed it and I needed it bad.

How could one guy have so much power over an international company and what the heck did he say to them that would make them not sell to me, an extremely small, independent, new tackle shop?  I'm small time, why was he so concerned about my shop opening up that he would go to such measures to stop me?  He even went as far as to fire a salesmen that was helping me through the battle.  I kept wondering, "what did I get myself into?"

Finally I got in touch with the right person and told them what was going on.  What had happened was the rep for the big company was telling everyone I was internet only.  This wasn't the case and was never my intention to only sell on the internet.  Most vendors won't sell to someone who is just selling on the internet because they want to support brick-and-mortar businesses.  When I finally spoke to the head honcho, he said "so you have a shop and you are open?"  My response was "yes, I have a retail store front and I carry most of your competitors already."  He seemed stunned and just said, "ok, I'll call you back soon."

The head guy at this company knew something was wrong and I could tell in his voice that I was going to get the account, and I did.  Woohoo!!!   I got a call from my rep soon after and he said "your account has been opened, I just need to come take pictures and give you a catalog."  It was short but oh soooooo sweet to hear him say that.  After all the back and forth about how I had to open miles away, and there is no way I can sell to you, and blah blah blah.  I finally got the account and I was on my way to having the shop I dreamed of.

This was such sweet victory for me on so many levels.  The other shop owner had to have heard fairly quickly that his sabotage didn't work and I got the account.  I'm not sure why the other shop owner was so angry and out to get me.  If it were me, I would simply make my business the best I could instead of being vindictive.  That's what we do now and we will continue to do.

Over time, I slowly was able to open all the other accounts that had blackballed me.  They have all forgotten about his strange demands not to sell to me.  I have become friends with many of the vendors and we talk about bites that are going on and pass knowledge back and forth.


Now, things are going well with the shop and we are on our 5th year. Our product line is growing with over 10,000 SKU's and  we continue to earn new customers all the time.  The website is up and running and sales are increasing every month.  We do our best to make the experience here the best it can be.  We aren't as big as some other shops, but we guarantee you we will give you the best customer service at a fair price.

I don't have any hard feelings for the guy.  I'd gladly shake his hand if I ever see him again.  In no way am trying to make anyone look bad, that's why I've left out names.  I'm just telling my story, hopefully it's somewhat interesting.   Looking back, I'm glad it was difficult, it makes me appreciate Tackle Express even more.